Package Shipment Responsibility
Once your order has been shipped and is in transit, As Sunnah Attire is not responsible for any lost, stolen, or damaged packages. We recommend using the provided tracking information to monitor your package’s progress.
Returns Eligibility
Returns are only accepted under the following conditions:
– The product must be in its original condition, with all tags and labels still attached.
Return Timeframe
You may request a return within 7 days of receiving your order. To initiate a return, please contact our customer support team.
Non-Refundable Items
We do not offer refunds under any circumstances. All sales are final. However, eligible returns can be processed for store credit or an exchange for a product of equal or lesser value.
Return Process
To initiate a return, please follow these steps:
– Contact our customer support team within 7 days of delivery to request a return.
– Provide your order number and details regarding the reason for the return.
– Wait for our customer support team to respond with instructions and a return authorization if applicable.
Return Shipping
Customers are responsible for the cost of shipping when returning items. We recommend using a trackable and insured shipping method for your protection.
Inspection and Approval
Upon receiving the returned product, we will inspect it to ensure it meets the return eligibility criteria. If the product is in good condition with all tags and labels intact, we will process the return for store credit or an exchange.
Contact Us
If you have any questions or need assistance with a return, please contact our customer support team at [email protected]